Since all visits, check-in's and product pick-ups have returned to in-person and indoors, if you do have medical concerns, please feel free to wear a mask during your visit. Or notify us at the time you schedule your appointment or check-in if you prefer employees/doctors to be masked while interacting with you, as well, please also notify us at the time you schedule your appointment or check-in if you would prefer a curb-side visit.

WHAT YOU CAN EXPECT FROM YOUR IN-PERSON VISIT:

• Once checked in, an employee will greet you and escort you and your pet to an exam room for your visit.

• Employees will remain masked when working directly with customers who specifically requested this or have chosen to do so for their own health reasons.

• Once your visit is complete, we will take payment and conclude your invoice in the lobby.
• ALL rooms continue to be thoroughly sanitized in between visits.

WE KINDLY ASK THAT IF YOU ARE FEELING ILL FOR ANY REASON AND HAVE A SCHEDULED APPOINTMENT, PLEASE NOTIFY US AT THE TIME OF CHECK IN SO OUR EMPLOYEES CAN PUT ADDITIONAL SAFETY PRECAUTIONS IN PLACE AS NEEDED, BEFORE GREETING YOU, OR RESCHEDULE YOUR APPOINTMENT.

*IN ORDER TO MINIMIZE EMPLOYEE SHORTAGES AT ANY TIME, WE CONTINUE TO STRONGLY ENCOURAGE ALL CLIENTS TO USE COMMON SENSE AND PLEASE REFRAIN FROM COMING IN THE BUILDING IF YOU ARE SYMPTOMATIC WITH ANY CONTAGIOUS ILLNESS, HAVE TESTED POSITIVE FOR COVID, OR BEEN RECENTLY EXPOSED TO A POSITIVE COVID CASE. 

Our team is prepared to do their best to provide you and your pets with quality service regardless of the circumstances. 

Some things to keep in mind:

• When requesting prescription refills or diet requests, PLEASE PLAN AHEAD as much as possible.

• We ask for at least 72 hours notice to fill requests of ANY kind.

• Please be aware, prescription diets may be on back order or unavailable due to delays in manufacturing or shipping, which is beyond our control.

• We will return your phone messages and texts as quickly as possible or within 24-48 BUSINESS hours.

• We DO NOT respond to text messages AFTER BUSINESS HOURS and will return your text within 24-48 hours of receiving it.

• If your pet has an urgent care need that should be addressed immediately and you have not received a timely response back from us during normal business hours, PLEASE contact the nearest emergency and critical care veterinarian in your area.

THANK YOU FOR HELPING US STAY HEALTHY, so we can continue to provide service for you and your pets! We appreciate your understanding and patience and value your business!