"You guys are the nicest people. After we had to put my cat whiskers down you sent us a condolence card. Then when my dog ate grapes you took her in and saved her life. Even going so far as to give me a glass of water and putting a note on my account to never put me in the same room that I last saw my cat alive after I had a panic attack from just looking at the door. Thank you guys so much for taking great care of my pets."